WhatsApp Business API:now available for all plans
AI Agents Update:smarter responses with knowledge base integration
New Feature:automated appointment booking across all channels
Pricing guide:how Meta bills delivered WhatsApp templates
HueChat Enterprise:plans for growing teams
WhatsApp Business API:now available for all plans
AI Agents Update:smarter responses with knowledge base integration
New Feature:automated appointment booking across all channels
Pricing guide:how Meta bills delivered WhatsApp templates
HueChat Enterprise:plans for growing teams
Features
Unified InboxAI AgentsTeam CollaborationAnalytics Leads & pipelinesCustomer CDPFormsAppointments
Channels
WhatsAppMessengerEmailLive Chat InstagramTikTok
Industries
RetailHealthcareEducationAutomotive
Resources
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Start a useful consultation before the meeting.

Bring enquiry qualification, customer details and appointment coordination into one journey.

A fictional workflow example, not a customer endorsement or measured result. Product screens contain example data.

The everyday challenge

A new client describes a need in a message. The specialist needs that background before offering a useful consultation.

A practical workflow

  1. Qualify the enquiry and assign the right person to follow up.
  2. Use a form to gather the details the consultation requires.
  3. Arrange an appointment and keep the customer’s conversation close to the booking.

What a connected workflow changes

The specialist begins with the client’s context, while the team has a shared record of the agreed next step.

Tools for this journey

Leads & pipelines

Give every opportunity a stage, an owner and a clear next step.

Explore feature

Forms

Collect the right details before your team takes the next step.

Explore feature

Appointments

Turn an enquiry into a scheduled visit, consultation or service.

Explore feature

Keep exploring