Product scene · example interfaceThis interface uses example data. Nothing is sent, booked or charged.
Analytics and reporting
Built for the work behind the conversation
01
See how the team responds
Review conversation and agent reporting to understand response patterns. Use the figures alongside workload and channel context when deciding where help is needed.
02
Connect reporting to the workflow
Sales, appointment and forms reporting show different parts of the customer journey. Each report depends on the relevant feature entitlement and available records.
03
Listen to the customer’s experience
Combine operational information with satisfaction feedback. Form completion and response summaries can help you identify where the experience needs a closer look.
How it fits into your day
Turn a weekly review into a practical change
Workflow · example data, not a customer result
01
Review the team’s conversation activity for the selected period.
02
Compare response patterns with customer feedback and the relevant workflow reports.
03
Choose a specific improvement to assignments, guidance or the follow-up process.
Choose the right plan
Plan availability
Availability depends on your plan and workspace setup. Channel permissions and provider eligibility also apply. Compare plans to see what each plan includes.