Keep product questions close to the customer.
Bring sales and support conversations together so the next teammate can pick up with context.
Example data
A practical workflow
A shopper asks about a product on Instagram, follows up on WhatsApp and later needs order help. Separate inboxes make the team rebuild the story.
The details that make the next step useful
Connect product interests and sales ownership with accessible order context, so a returning shopper can continue the same conversation.
A fictional workflow example, not a customer endorsement or measured result. Product screens contain example data.
The everyday challenge
A shopper asks about a product on Instagram, follows up on WhatsApp and later needs order help. Separate inboxes make the team rebuild the story.
Customer profile
Retail & e-commerce
- Connect customer details and conversation history
- Create customer segments on eligible plans
- Keep preferences close to every outreach decision
What a connected workflow changes
The team has a clearer history and next step. Customer segments and automation are available according to the chosen plan.
Tools for this journey
Unified inbox
WhatsApp, Instagram, Messenger, TikTok, email and live chat. One place for the team to respond.
Explore feature