Answer the everyday questions. Keep people in the loop.
Give your AI agent relevant business information and configured tools. Let it support the conversation, then involve your team when a person should take over.
Hi! I saw your collection on Instagram. Can you help me choose?
Of course. Tell me what you’re looking for, and I’ll help you find the right fit.
Approved business information
Product scene · example interfaceThis interface uses example data. Nothing is sent, booked or charged.
AI agents
Built for the work behind the conversation
01
Start with your business knowledge
Connect the information customers need, such as your services and frequently asked questions. Review that knowledge so answers reflect your business rather than assumptions.
02
Configure useful actions
An agent’s available actions depend on the tools, permissions and plan you configure. Eligible booking workflows use the same service and availability context as your team.
03
Give handoffs a useful starting point
Bring a teammate into a conversation with its context intact. Your team can understand the request and continue helping without treating the customer as a new enquiry.
How it fits into your day
From a common question to a personal conversation
Workflow · example data, not a customer result
01
A customer asks a question covered by your business information.
02
The configured AI agent uses that information to help with the request.
03
When human help is needed, the team continues with the conversation history.
Choose the right plan
Plan availability
Availability depends on your plan and workspace setup. Channel permissions and provider eligibility also apply. Compare plans to see what each plan includes.