Keep the conversation going after discovery.
Bring eligible TikTok Business Account messages into your team's workspace. Give new enquiries a clear owner and keep the customer context close to the reply.
TikTok enquiry · service interest
For eligible TikTok Business Accounts. Provider approval, regional availability, permissions and sending limits apply. This is not TikTok Shop messaging.
Discovery is only the beginning.
Give the team a place to handle the question that follows a video. Supported TikTok messaging sits alongside the customer conversations they already manage.
Business messages in the team inbox
Handle supported inbound conversations with clear ownership and the available thread history.
Supported text and image replies
Use the message actions available to the authorized account. Sending windows, limits and supported media remain controlled by TikTok.
Context for the next teammate
Keep useful enquiry details and internal notes available when work moves between team members. Connected lead features depend on the plan.
From connection to follow-through
Confirm account eligibility
Check business-account requirements, regional availability and provider access before connecting.
Authorize and verify messaging
Complete the connection and verify the supported receive-and-reply workflow for your account.
Organize incoming interest
Assign enquiries and reply within the provider's permitted actions and sending limits.
A video prompts a practical question
Imagine a studio sharing a short video about a service. An interested viewer sends a business message, and the team helps explain the available options.
Example scenario, not a customer testimonial or a measured business result.
An eligible business message enters the shared inbox.
A teammate takes ownership and checks the question.
The team replies using the account's permitted message actions.
The useful outcome: an enquiry has a place in the team's follow-up process.
A few things to know
Is this TikTok Shop customer service?
No. This page covers supported TikTok Business Messaging. TikTok Shop messaging is a separate system and is not included in this description.
Will it work for every TikTok account?
No. Business eligibility, region, provider authorization and permissions must be confirmed for the account.
Does connecting messaging enable TikTok ads?
Messaging and advertising are separate capabilities. This connection does not imply ad access, attribution support or every TikTok workflow is active.
See this channel in your team's workflow.
Explore the connection requirements, the right plan and the next step for your business.