Be part of the moment a visitor has a question.
Add a conversation entry point to your website and bring the enquiry into HueChat. Help visitors find the next step while your team keeps the context.
Website visitor · exploring services
Requires widget installation and configuration on your website. Availability, AI usage and connected workflows depend on the plan and setup.
Make the next question easy to ask.
A website visitor may need one detail before continuing. Give that question a place to arrive, then let the team or a configured AI agent help.
A conversation on your website
Use the supported widget as a customer contact point. Configure it for the website and the team that will answer.
Help from knowledge, with a handoff
A configured AI agent can help with business information and pass the conversation to a person when needed. Review the knowledge and available tools before launch.
A next step beyond the chat
Organize an enquiry with enabled lead features. Forms and appointments depend on your plan and have their own configuration requirements.
From connection to follow-through
Install and configure the widget
Add the supported widget to your site and set the appropriate conversation destination.
Prepare answers and ownership
Choose the responding team and configure any knowledge used by the AI agent.
Continue the visitor's journey
Respond in context and arrange the next step through the features enabled for your account.
A website question becomes a useful enquiry
Imagine a professional-services firm whose visitor is comparing options. The visitor asks a question, and a teammate helps clarify the need before arranging a next step.
Example scenario, not a customer testimonial or a measured business result.
The visitor opens the website chat.
The team gathers the question and any details the visitor chooses to share.
With forms and appointments set up, the team can offer one as a next step.
The useful outcome: the visitor has a clear route from uncertainty to a conversation.
A few things to know
Do I need to install something on my website?
Yes. The website widget needs to be installed and configured for the account. Your site's setup may require help from whoever maintains it.
Does the widget guarantee an instant human answer?
No. Human availability depends on your team. Configured AI can assist within its knowledge, tools and usage limits.
Are forms and bookings available with live chat?
Availability depends on your plan and workspace setup, and each needs its own configuration. Compare plans to see what each plan includes.
See this channel in your team's workflow.
Explore the connection requirements, the right plan and the next step for your business.