Help your team respond with the full story in view. Bring supported messaging channels together, give each conversation an owner and keep the customer’s history close.
Hi! I saw your collection on Instagram. Can you help me choose?
Of course. Tell me what you’re looking for, and I’ll help you find the right fit.
Assigned to the sales team · conversation context included
Product scene · example interfaceThis interface uses example data. Nothing is sent, booked or charged.
Unified inbox
Built for the work behind the conversation
01
Find the conversation, not the right app
Handle connected WhatsApp, Instagram, Messenger, TikTok, email and live chat conversations in one workspace. Channel eligibility and connection requirements still apply.
02
Make the next owner clear
Assign conversations to the right person or team. Internal notes let colleagues explain the situation before the customer receives the next reply.
03
Keep useful answers within reach
Use saved replies and customer labels to keep recurring support work organized. Conversation history helps a new teammate pick up without asking everything again.
How it fits into your day
An Instagram enquiry becomes a sales conversation
Workflow · example data, not a customer result
01
A customer asks about a product through a connected Instagram account.
02
A teammate reads the shared history and adds an internal note about the request.
03
The sales team takes ownership and continues the conversation with that context.
Choose the right plan
Plan availability
Availability depends on your plan and workspace setup. Channel permissions and provider eligibility also apply. Compare plans to see what each plan includes.
No. Provider permissions, eligible accounts, messaging windows and content rules still apply to every connected channel.
Can teammates see the customer’s earlier conversations?
Shared history is available according to workspace membership and access permissions. Private inbox information remains restricted to authorized people.