Give your Facebook customers a team to talk to.
Bring messages from your connected Facebook presence into HueChat. Keep customer questions, teammate notes and responsibility together as the conversation develops.
New enquiry · needs assessment
Requires the appropriate connected Page, account access and Meta permissions. Provider messaging policies and plan limits apply.
A page message should not become a forgotten task.
Move from an incoming question to clear team ownership. HueChat keeps the working conversation in the same place as the information your team needs to continue it.
One queue for incoming questions
Bring supported Messenger conversations into the shared inbox so the team can see what needs attention.
Handoffs with the background included
Assign an enquiry and add internal notes before another teammate takes over. Keep the available history close to the reply.
A route from enquiry to opportunity
Use enabled lead features to organize interest and plan follow-up. Provider rules still determine which messaging actions are permitted.
From connection to follow-through
Connect the intended Page
Authorize the Page with an account that has the necessary access.
Organize the responding team
Set a clear process for ownership, internal notes and escalation.
Continue with context
Answer the customer and organize any further work in the features included in your plan.
A service question reaches the right teammate
Imagine a local services company receiving an enquiry through its Facebook Page. The first teammate gathers the need, then passes the context to a specialist.
Example scenario, not a customer testimonial or a measured business result.
The initial question appears in the shared inbox.
A note summarizes what the customer is trying to do.
The specialist takes ownership and continues the reply.
The useful outcome: a visible handoff without restarting the customer's explanation.
A few things to know
Is this for personal Facebook messages?
The connection is intended for supported business Page messaging. It is not a way to access arbitrary personal Facebook inboxes.
Can multiple teammates help?
The shared workspace supports team assignment and collaboration within your plan's agent limits.
Are automated replies unrestricted?
No. Configured automation must stay within the provider's rules and the features available to the connected account.
See this channel in your team's workflow.
Explore the connection requirements, the right plan and the next step for your business.