WhatsApp Business API:now available for all plans
AI Agents Update:smarter responses with knowledge base integration
New Feature:automated appointment booking across all channels
Pricing guide:how Meta bills delivered WhatsApp templates
HueChat Enterprise:plans for growing teams
WhatsApp Business API:now available for all plans
AI Agents Update:smarter responses with knowledge base integration
New Feature:automated appointment booking across all channels
Pricing guide:how Meta bills delivered WhatsApp templates
HueChat Enterprise:plans for growing teams
Features
Unified InboxAI AgentsTeam CollaborationAnalytics Leads & pipelinesCustomer CDPFormsAppointments
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All features

THE HUECHAT WORKSPACE Leads and pipelines

Give new interest an owner and a next step.

Keep incoming opportunities from disappearing into conversation history. Organize leads by stage, preserve their source and guide the team toward a clear follow-up.

Plan availability

Leads and pipelines

New leads

InstagramGift collection enquirySara Ahmed

Qualified

WhatsAppProduct demo requestSara Ahmed

Follow-up

EmailReturning customerSara Ahmed
Product scene · example interfaceThis interface uses example data. Nothing is sent, booked or charged.

Leads and pipelines

Built for the work behind the conversation

01

Capture the source of the interest

Lead records can represent enquiries from your supported channels, website, forms, appointments or imports. Keep the source close when reviewing the opportunity.

02

Move work through clear stages

Use a shared board and qualification states to show progress. Ownership and next actions make it easier to see who should follow up.

03

Carry the relationship into a deal

Convert a qualified lead into a deal when the opportunity is ready. Keep the customer and conversation context connected to the sales process.

How it fits into your day

A gift enquiry becomes a qualified opportunity

Workflow · example data, not a customer result

  1. 01

    Record the enquiry and its source, then assign a team member.

  2. 02

    Clarify the customer’s requirements and update the lead’s stage and next action.

  3. 03

    Convert the qualified opportunity into a deal with the context attached.

Choose the right plan

Plan availability

Availability depends on your plan and workspace setup. Channel permissions and provider eligibility also apply. Compare plans to see what each plan includes.

Compare plans

A few useful details

Is a lead the same as a customer profile?

A profile describes the customer relationship. A lead tracks an opportunity, its source, qualification and follow-up; the records can be connected.

Does every plan include Sales Leads?

Sales Leads requires its own plan entitlement together with Deals. Its availability should be confirmed in the published comparison.

See how this could work for your team.

Walk through your channels, customer journey and plan requirements with HueChat.