Keep customer issues inside HueChat with an owner, team and shared activity history. Help colleagues understand both the request and the relationship around it.
Create a ticket for the customer’s request with the relevant background.
Assign the responsible teammate or team and include the people who need to follow it.
Update the ticket as work progresses so the next person can understand the history.
Product scene · example interfaceThis interface uses example data. Nothing is sent, booked or charged.
Support tickets
Built for the work behind the conversation
01
Make the request easy to find
A native ticket record keeps the issue separate from an unstructured stream of messages. The customer context remains close when someone returns to the work.
02
Separate who created it from who owns it
Track the creator and current assignee, including team ownership. Followers can stay connected to the work without obscuring who should act next.
03
Keep progress visible to the team
Use the shared ticket timeline to understand activity and handoffs. Authorized teammates can pick up the request with a clearer view of what has happened.
How it fits into your day
Keep a service issue moving after handoff
Workflow · example data, not a customer result
01
Create a ticket for the customer’s request with the relevant background.
02
Assign the responsible teammate or team and include the people who need to follow it.
03
Update the ticket as work progresses so the next person can understand the history.
Choose the right plan
Plan availability
Availability depends on your plan and workspace setup. Channel permissions and provider eligibility also apply. Compare plans to see what each plan includes.